The Fact About Telus technical support That No One Is Suggesting
The Fact About Telus technical support That No One Is Suggesting
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Hey @DjE we can undoubtedly do what we are able to that will help. Is it possible to be sure to send out us A personal concept and We are going to go from there?
It is currently been two months and my problem While using the billing has not been settled , I have been customer Telus for more than 20 years and this customer service is horrendous! I questioned to speak to supervisor a lot of often times remaining. She reported she would In addition they wished me to Visit the retailer exactly where I fall the telephone off and purchased the cell phone After i advised her I did everything on the internet she didn’t believe me? The cell phone I been given the box was opened and there was no Actual physical Sim card and or Sim card I'd asked for an eSIM, which wasn’t there. I had to go down to The shop to have why was my box open up? Why wasn’t my box sealed? Cellular phone drop batteries is extremely very slow like my previous cellular phone was way much better than this issue. I believe they gave me a aged phone is the way they take care of customers with extensive since they reward loyalty ?!!!
I known as Telus CS at eight.55AM Mountain time and so they hanged up on me, expressing that I ought to get in touch with during "regular office hours". Is that this for genuine?
How do I realize that particular person. I think I am heading right into a new billing cycle And that i happen to be working in circles for months
I'm requesting a transparent breakdown of my agreement, such as all applicable savings, and a good resolution to the problems I’ve skilled. On top of that, I request that somebody overview the decision recordings to grasp the inadequate treatment method I received from various brokers.
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Solved discussions will probably be closed and saved for 90 times, and will be accessed in the Information Centre within the My TELUS application.
so i known as the customer server (Jane) to solve The difficulty just after outlining the problem and what It is happen, The agent just side along with her associate and she lied with regards to the credits and discount rates they faraway from my account as being a loyal customer with Telus and he or she explained the credits expired and no longer out there, she Consider i'm Silly, In the event the price reduction has expired i should really see the expiration date on my Invoice like i see on property service Monthly bill.
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In addition, I used to be disconnected various situations when attempting to talk to support and in many cases still left on maintain without any resolution.
My specialist is an extremely affected person male. He taught me how to repair my problem in many easy actions. What’s far more, he guided me by every move, from time Telus technical support to time in excess of as soon as. I'm truly grateful!
The TELUS staff acknowledges that our get the job done spans several Territories and Treaty places and we are grateful for the traditional Knowledge Keepers and Elders who're with us today, all those who have gone in advance of us as well as the youth that encourage us.
I used to be lastly specified circumstance quantity 21911243 and told that a manager would phone me back within just two hrs, which did not transpire. As an alternative, I was educated that I necessary to wait 24 hours.